Delivery & Returns

You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.

1. Delivery

1.1 All products released on Gemonic.com are free shipping.

1.2 In order to ensure that the purchased products are delivered to the customer in good condition, Gemonic’s official designated delivery company is SF Express.

1.3 When Gemonic receives the Customer’s order, the delivery arrangement will be processed on the next working day, and the Customer will generally receive the purchased Products about 5 days after the purchase.

2. Returns, Exchanges and Refunds

2.1 All products purchased from our site cannot be returned, exchanged or refunded under these Terms. Exceptions for exchange will be allowed for defective products only (subject to Gemonic product guarantee terms). If you believe that your product is defective, please contact us. If we determine, in our sole discretion, that the product is defective, you will be eligible for repair or exchange (at our discretion) of your product subject to Gemonic product guarantee terms. We reserve the right to test your defective products.

2.2 To send back a product eligible for exchange, you must send back the product with the original packaging to us within 7 calendar days of the date you receive the product, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods, we might not be able to accept their exchange. Please check with our customer services to confirm the delivery address to which you should send back your product.

2.3 Please note that eligible products can be exchanged only which they were originally purchased in Hong Kong.

2.4 If you are a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the Gemonic product guarantee nor by these Terms.

3. Delivery

3.1 We will provide the estimated delivery date (and time slot if applicable) by which your order will be fulfilled. However, if we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

3.2 Delivery will be completed when we deliver the Products to the address you gave us.

3.3 The Products will be your responsibility from the completion of delivery.

3.4 You own the Products once the delivery is completed and we have received payment in full, including all applicable delivery charges.

3.5 Please note that there are a small number of areas, usually remote rural, to which we may not be able to deliver within the provided timescale. If you have any queries regarding your order, please contact [email protected]

3.6 We currently can only accept orders for delivery to addresses within Hong Kong only.